Terms and Condition

Delivero – Terms and Conditions

Effective Date: 10 August 2025

1. Introduction

Welcome to Delivero, a Dubai-based organic food delivery service. These Terms and Conditions ("Terms") govern your access to and use of our website, mobile application, and services. By using DeliverO, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our services.

2. Company Information

DeliverO is a brand operating in Dubai, United Arab Emirates.

3. Eligibility

To use our services, you must:

Be at least 18 years old.
Be legally capable of entering into binding agreements.

4. Account Registration

Creating an account may be required to place an order. You agree to provide accurate and current information and to keep your login credentials secure.

5. Products & Availability

All products listed are subject to availability.
We reserve the right to discontinue or limit any item without prior notice.

6. Pricing & Payment

Prices are listed in AED and are inclusive of VAT, unless otherwise specified.
We reserve the right to update prices at any time.
Payment is accepted online via secure payment gateways (Visa, Mastercard, etc.).

7. Orders & Deliveries

Orders can be placed through our website or mobile app.
Deliveries are available within Dubai.
Estimated delivery times are provided during checkout, but delays may occur due to traffic, weather, or other unforeseen circumstances.

8. Order Cancellation

Orders may be canceled before dispatch for a full refund.
Once dispatched, cancellations are no longer possible unless due to a product issue.

9. Intellectual Property

All content on Delivero (including logos, images, and text) is the property of Delivero and protected by copyright and trademark laws. You may not use any material without our written permission.

10. Privacy Policy

At Delivero, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile app, or make purchases through our services. By using our website and services, you consent to the collection and use of your personal information in accordance with this policy.

. Information We Collect

We may collect the following types of information when you use our services:

Personal Identification Information: Name, email address, phone number, delivery address, payment information.
Non-Personal Identification Information: Browser type, device type, operating system, IP address, cookies, and usage data.
Payment Information: We use secure third-party payment processors to handle payments and do not store payment card details on our systems.

. How We Collect Information

We collect personal information in the following ways:

Directly from you: When you create an account, place an order, or contact us for support.
Automatically: Through cookies and other tracking technologies when you visit our website or use our app.
From Third Parties: We may also receive information from third-party service providers such as payment processors, delivery partners, and analytics services.

. How We Use Your Information

We use the information we collect for the following purposes:

To process orders: We use your personal and payment information to process and complete your orders.
To improve our services: To understand how you use our services and make improvements.
To communicate with you: To send order updates, promotional offers, and other customer service-related communications.
For marketing: To provide you with information about new products, promotions, and other services we offer.
To comply with legal obligations: To comply with applicable laws and regulations.

. How We Protect Your Information

We take reasonable precautions to protect your personal information. This includes using encryption technologies (such as SSL) to protect sensitive information during transmission. We also implement access controls to limit who can access your information.

However, no method of data transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your personal information with third parties only under the following circumstances:

Service Providers: We may share your information with third-party service providers who help us process orders, deliver products, or perform other business functions (e.g., payment processors, delivery partners).
Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, protect our rights, or respond to lawful requests from authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your use of our website and app. Cookies are small files that are stored on your device to enhance your user experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website and app.

. Your Rights

You have the right to:

Access: Request access to the personal information we hold about you.
Rectification: Request corrections to any inaccurate or incomplete personal information.
Deletion: Request the deletion of your personal information, subject to certain legal obligations.
Opt-out of marketing: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

. Third-Party Links

Our website or app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

. Children's Privacy

Delivero’s services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the age of 18, we will delete that information as soon as possible.

. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates to this page, and the updated policy will be effective immediately upon posting.

11. Limitation of Liability

Delivero is not liable for any indirect or consequential damages. Our total liability is limited to the amount paid for the product in question.

12. Governing Law

These Terms are governed by the laws of the United Arab Emirates, and any disputes shall be resolved under the jurisdiction of Dubai courts.